Privacy Policy

1. Scope

This Policy applies to INKR’s website, online forms, client portal, account and billing interactions, and related communications. It does not govern a client’s own website or systems merely because INKR designed or developed them, and it does not govern third-party services that publish their own privacy policies.

2. Personal Information We Collect

Information you provide

• Contact and identity information, such as name, business name, email address, telephone number, job title, and mailing or billing address.
• Lead and project information, including service interests, project goals, budget range, timelines, brand information, website content, technical requirements, and responses submitted through forms.
• Account information, such as account identifiers, authentication details, organization membership, permissions, and security events. Passwords should be processed by the authentication provider and not be visible to INKR in readable form.
• Client Content and communications, such as messages, feedback, support requests, documents, designs, media, approvals, revisions, and files uploaded to a client workspace.
• Transaction information, including purchased Services, subscription status, invoice details, payment status, and limited payment metadata. Complete payment-card information is generally collected directly by Stripe or another payment processor.
• Any other information you choose to provide.

Information collected automatically

• Device and network information, such as IP address, browser type, operating system, device type, language, approximate location derived from IP address, and identifiers.
• Usage and log information, such as pages viewed, links selected, referring page, timestamps, portal activity, error logs, authentication events, and interactions with website features.
• Cookie and similar-technology information, including cookies, local storage, pixels, tags, SDKs, and session technologies as described in the Cookie Policy.

Information from other sources

We may receive information from payment processors, authentication providers, hosting and infrastructure providers, analytics providers if enabled, social-media platforms when you interact with our pages, referral partners, publicly available sources, and a client or organization that authorizes your access to its workspace.

3. How We Use Personal Information

• Provide, operate, personalize, secure, and support the website, client portal, accounts, and Services.
• Respond to inquiries; prepare proposals; manage projects, approvals, revisions, support, billing, subscriptions, and client relationships.
• Authenticate users, maintain access controls, detect fraud or misuse, investigate security incidents, and protect rights, systems, users, and data.
• Process payments and maintain transaction, accounting, tax, and business records.
• Send transactional messages and, where permitted, marketing communications. You may opt out of marketing messages at any time.
• Measure performance, troubleshoot errors, understand how the website is used, and improve our Services. Nonessential analytics will be used subject to required notice and consent.
• Comply with law, enforce agreements, establish or defend legal claims, and respond to lawful requests.
• Carry out another purpose disclosed when information is collected or with your consent.

4. Legal Bases Where Applicable

Where a law requires a legal basis for processing, INKR relies on one or more of the following: performance of a contract or steps requested before entering a contract; legitimate interests such as operating, securing, and improving the business; compliance with legal obligations; protection of vital or legal interests; and consent. You may withdraw consent where processing is based on consent, without affecting earlier lawful processing.

5. How We Disclose Personal Information

We may disclose personal information to the following recipients for the purposes described in this Policy:

• Service providers and processors that support hosting, databases, authentication, cloud storage, email, communications, payments, analytics, scheduling, security, support, and professional operations. Current providers include Netlify, Supabase, Stripe, and Google Workspace.
• Professional advisers, such as attorneys, accountants, insurers, auditors, and consultants, when reasonably necessary and subject to appropriate obligations.
• A client organization and its authorized administrators for information associated with that organization’s account or project.
• Government authorities, courts, regulators, or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety, security, and integrity.
• A buyer, investor, lender, successor, or adviser in connection with a financing, merger, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.
• Other parties at your direction or with your consent.

6. Payments

Payments may be processed by Stripe. When you submit payment information through Stripe-controlled fields or pages, Stripe collects and processes that information under its own privacy policy. INKR may receive transaction identifiers, card type and last four digits, billing contact information, payment status, and fraud or dispute information, but does not intend to store complete payment-card numbers or security codes.

7. Cookies and Similar Technologies

INKR uses cookies and similar technologies for authentication, security, preferences, performance, and—if enabled—analytics. Strictly necessary technologies may operate without optional consent where permitted. Nonessential technologies will be subject to the choices and consent required by applicable law. See the Cookie Policy and open Privacy Choices for additional details.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining project and transaction records, resolving disputes, enforcing agreements, protecting security, and meeting tax, accounting, insurance, and legal requirements. Retention varies by record type and may also be governed by a Client Agreement.

When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it, subject to backup cycles, legal holds, and technical limitations.

9. Security

INKR uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. No storage or transmission method is completely secure, and we cannot guarantee absolute security. You are responsible for protecting account credentials and promptly reporting suspected unauthorized access.

10. Your Privacy Rights and Choices

Depending on where you live and the law that applies, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of certain sales, sharing, targeted advertising, or profiling; and appeal a denied request. These rights may be subject to exceptions and identity verification.

To submit a privacy request, email hello@inkrcreative.com with the subject “Privacy Request.” Describe your request and the account, email address, or interaction involved. We may request information reasonably necessary to verify identity and authority. Authorized agents may be required to provide proof of authorization.

We will not unlawfully discriminate against you for exercising applicable privacy rights. If INKR is not legally required to honor a particular request, we may still respond voluntarily when practical and lawful.

11. California and Browser Privacy Signals

California residents may have additional rights under applicable California law. INKR’s current practice is not to sell personal information for money or share it for cross-context behavioral advertising. Where legally required, we will recognize qualifying browser-based opt-out signals, such as Global Privacy Control, for the browser or device sending the signal. Because “Do Not Track” signals are not standardized, the website may not respond to them separately unless required by law.

12. International Processing

INKR and its service providers may process and store information in the United States and other countries. Those locations may have data-protection laws different from your jurisdiction. Where required, INKR will use an approved transfer mechanism or other legally recognized safeguard.

13. Children

The website and Services are intended for adults and business users and are not directed to children under 13. INKR does not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action. Account and paid-service features are limited to users age 18 or older.

14. Third-Party Links and Client Websites

The website may link to third-party sites or services. Their privacy practices are governed by their own notices. A website or application designed by INKR for a client is controlled by that client unless INKR expressly states otherwise; the client is responsible for the privacy practices of its own product or service.

15. Changes to This Policy

We may update this Policy to reflect changes in law, technology, providers, or business practices. We will post the revised Policy with an updated date and provide additional notice when required. Material changes apply prospectively unless law permits otherwise.

16. Contact Us

INKR Creative L.L.C., doing business as INKR Creative
Federal Way, Washington
Privacy requests: hello@inkrcreative.com
Website: inkrcreative.com